Shipping policy
SHIPPING POLICY
Where We Ship
We currently ship Australia-wide only.
Processing Time
All orders are carefully packed and dispatched from our Sydney warehouse within 1–2 business days of your order being placed. During peak seasons or high-demand periods, please allow a little extra time for dispatch.
Shipping Rates & Delivery Timeframes
We deliver with Australia Post. The following rates and estimated delivery timeframes apply:
| Service | Cost | Eligible Orders | Estimated Delivery* |
|---|---|---|---|
| Standard Shipping | $12.95 | All orders | 2–8 business days |
| Express Shipping | $16.95 | All orders | 1–3 business days |
| Free Standard Shipping | FREE | Orders over $150 | 2–8 business days |
*Delivery estimates are from the date of dispatch, not the date of order. Metro areas are generally faster, while regional and remote areas may take a little longer.
Please note: During busy periods, carrier delays may occur outside of our control.
Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking details so you can follow your parcel every step of the way.
Something Not Right?
If there is any change or unexpected delay to your order, we will notify you as soon as possible. If your order hasn't arrived within the expected timeframe, please don't hesitate to get in touch with us at support@nerano.com.au, and we'll look into it straight away.