Privacy policy
PRIVACY POLICY
Who We Are
Nerano is an Australian-based home fragrance brand. We are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and store your personal information.
What Information We Collect
When you shop with us or interact with our store, we may collect the following personal information:
- Contact details: name, email address, and shipping address
- Payment information: processed securely through our payment provider — we do not store your full payment details
- Order information: products purchased, order history, and transaction details
- Communications: any messages you send us via email or our contact form
We collect this information directly from you when you place an order, create an account, contact us, or interact with our website.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send you order confirmations, shipping updates, and delivery notifications
- Respond to your enquiries and provide customer support
- Send you marketing emails and promotions, where you have opted in
- Improve our products and customer experience
Email Marketing
If you opt in to receive marketing communications from us, we may send you promotional emails, product updates, and exclusive offers. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will never send you marketing emails without your consent.
How We Share Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our store and delivering our services, including:
- Shopify — our e-commerce platform and data processor
- Australia Post — for order fulfilment and delivery
- Payment processors — to securely handle transactions
- Marketing platforms — where you have opted in to receive communications from us
All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.
Shopify Enhanced Services
Our store is hosted by Shopify. Shopify collects and processes customer personal data on our behalf to provide us with e-commerce services, and also to provide Enhanced Services — including improved personalisation, store performance, and ad targeting — which benefit both us and our customers. This means that information about your activity on our store may be shared with Shopify and with third parties located in other countries in order to provide these services.
For more information on how Shopify handles your personal data, please review Shopify's Consumer Privacy Policy.Shopify's Consumer Privacy Policy
If you wish to opt out of Shopify's processing of your data for certain purposes, you can do so at privacy.shopify.com.privacy.shopify.com
International Data Transfers
Some of our third-party service providers, including Shopify, operate infrastructure located outside of Australia (including in the United States). Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our store, you acknowledge that your information may be transferred to and processed in countries outside Australia.
Cookies & Analytics
Our website uses cookies to support core functionality, analyse site traffic, and — where you have consented — deliver relevant marketing. Cookies we use include:
- Essential cookies: required for the store to function (e.g. cart, checkout, session)
- Analytics cookies: help us understand how visitors interact with our site (e.g. page views, traffic sources)
- Marketing cookies: used to deliver relevant promotions, only where you have opted in
You can manage or withdraw your cookie consent at any time through the cookie banner on our site, or via your browser settings. Note that disabling essential cookies may affect your ability to use the store.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records required under Australian tax law). When your information is no longer needed, we take reasonable steps to destroy or de-identify it.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Request that we delete your personal information, subject to any legal obligations we may have to retain it
- Opt out of marketing communications at any time
- Make a complaint if you believe we have breached the APPs
To exercise any of these rights, please contact us at support@nerano.com.au.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.www.oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date.
Contact Us
If you have any questions or concerns about how we handle your personal information, please get in touch:
Last updated: June 2026